Solve users' problems quicker
Capture visual and environmental proof to enable non-technical Customer Support and Success identify product issues before escalating to Engineering.
Deliver premium customer success service
Make troubleshooting experience as transparent and easy as food ordering.
Implement easily
#1
ADD SNIPPET
Start autocapturing data within 5 minutes.
#2
PLUG IN YOUR PRODUCT
Keep your existing support tool and add a button to link to our widget OR add our widget directly on your site.
#3
RECEIVE IN EMAIL
Receive user reports in emails which can be shown on your existing support platform.
SUCCESS, SUPPORT & QA TEAMS
Eliminate back-and-forth communication in explaining issues
Your customers want solutions not issue diagnosis. Let them record screen, and send voice or text message to share with you in one ticket. And we include all environmental data to help you investigate issues quicker.
SUCCESS TEAM
Build trustworthy customer experience
Standardize workflow in handling issues and proactively update users via private status page for each company. Setting right expectation with users develops trust and cultivates stronger relationship to reduce churn. Reduce Customer Success team's stress for being chased by customers on time estimation.
